Planning/preparedness for Influenza & Coronavirus/Covid-19

Have Questions About Covid-19?
Call The Hotline! 877-247-1205 or 218-625-8488



Effective immediately, we ask only immediate family to visit and to consider limiting their visits. Now is not the time to bring small children to our buildings as both the young and the elderly are more susceptible to these viruses if they occur.
Those immediate family visitors, therapy companies, entertainment, clergy, or clinic support staff must assure they wash their hands with soap and water when entering and leaving our buildings. If they are not able to wash their hands, they are asked to use the alcohol -based sanitizer that is at the entrances of our buildings and throughout our homes.
If you have a fever, cough, sore throat, runny nose, please delay your visit. In emergencies, there will be masks available. Please do not shake hands or hug each other. Rather smile, and do the sign language, sign for LOVE, which is both hands crossed over the middle of your chest.

To Our Residents and Family Members:

We know many of you are concerned about the spread of COVID-19 (the new coronavirus) and how it may impact us here at Diamond Willow or Keystone Bluffs. Ensuring residents are cared for in a safe and healthy environment is our first priority. At this time, we don't have any cases in the communities are buildings are located. The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our building. However, we need your help in battling COVID-19. Below are some examples of how you can help protect the residents, as well as prevent the spread throughout the community.

At this time, we request that immediate family reduce their visiting times. At this time, we ask that friends and others delay their visit for the next month. Out of an abundance of caution, we are limiting all visitors to our facility unless absolutely necessary. We are posting signs on our entryway doors to notify visitors of this policy and actively screening individuals, including staff, who need to come into the building. It is important for everyone to remember we are in flu season across Minnesota and so far the US has had 32 million flu illnesses, 310,000 hospitalizations, and 18,000 deaths. To date for the 2019-2020 flu season, Minnesota has had 95 deaths related to Influenza A, B, Norovirus or RSV. The average age for those who died is 73 years of age, and only 2 of the deaths were under 18 years of age.

We understand that connecting with your loved ones is incredibly important, and there are a variety of other ways you might consider communicating with them. These may include telephone, email, text, video chat/Facetime or social media.

Please make sure we have your most current, emergency contact information. We want to make sure we efficiently communicate with you should there be any new developments. Please reach out to your RN Director or Case Manager with your updated contact information.

Residents, please help prevent the spread of infection by exercising proper hand washing hygiene as well as coughing and sneezing etiquette. We offer hand washing and alcohol-based hand sanitizer stations throughout the building, which you are welcome to use. Please also avoid shaking hands and hugs with any individual. If you are experiencing a cough, fever, sore throat, runny nose, and/or shortness of breath, please let a staff member know immediately. All residents and family members are reminded to cough or sneeze into their elbow to reduce the chance of droplets transmitting to others.

Our communities are following the recommendations of the CDC on prevention steps, including following strict handwashing procedures, and in many circumstances, wearing gowns and gloves when interacting with residents who present symptoms. We also are staying up to date with the CDC recommendations as they may continue to change. In addition, our communities are in close contact with the local and state health department, and we are following their guidance.
We will notify you if any residents or staff are diagnosed with COVID-19. Should you have any questions, please feel free to contact your RN Director at Diamond Willow or Case Manager/Director of Nursing at Keystone Bluffs.

For additional information, please visit the CDC's coronavirus disease information page.

Dear ElderCircle Community,

Here at ElderCircle, we serve people who are at the highest risk of becoming ill from COVID-19/coronavirus, and as always, the health and safety or our clients, volunteers and staff is our top priority. We are continually monitoring and taking guidance from Centers for Disease Control & Prevention, as well as our local and state health agencies.  Based on the most recent information from these agencies, as a precautionary measure, we are taking these steps to restrict interaction with others: 


Assisted Transportation:  We are asking Assisted Transportation clients to reschedule any non-essential appointments until after March 31, 2020.  However, please do not cancel necessary or critical appointments unless suggested by your medical care facility or professional.



Health and Wellness Classes, and Support Groups will be paused at this time until March 31, 2020.  This includes any Live-Well series, Matter of Balance, Bone Builders, Tai Ji Quan classes and support groups. 



At this time, all other ElderCircle services will continue.  However, if at any time a client or volunteer is not feeling well, or is uncomfortable in serving in any volunteer capacity or receiving services in the coming weeks, please let us know so we can make appropriate arrangements.



The best course of action is to continue to cover your cough, practice good hand hygiene, avoid touching your face and stay home if you are sick. 




We apologize for any inconvenience this may cause you.  Your health and safety is our highest concern. If you have additional questions, please reach out at 218-999-9233.